Responsible Gaming
at hibij
hibij is committed to providing a safe, fair, and controlled gaming environment for all players across Bangladesh. We give you the tools, information, and support to keep gambling enjoyable — and to step back when you need to.
How hibij Keeps You Safe
Every tool and policy below is built with one goal: making sure that gambling at hibij remains a fun, voluntary, and controlled activity for every player in Bangladesh.
Strict 18+ Policy
All players must be 18 years of age or older to register and play at hibij. We verify age during KYC checks and proactively review accounts flagged for underage access. No exceptions are made.
Flexible Deposit Limits
Set daily, weekly, or monthly deposit caps on your hibij account at any time. Limits take effect immediately when lowered. Increases require a 24-hour cooling period before activation.
Session Time Reminders
hibij can notify you after a set play duration — for example, every 30 or 60 minutes — so you stay aware of how long you have been gambling in a single session.
Time-Out and Cool-Off
Need a short break? Activate a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is fully suspended — no deposits, no bets, no bonus claims.
Self-Exclusion Programme
For longer breaks, hibij offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, the exclusion cannot be reversed until the period expires.
24/7 English Support
Our support team is available around the clock via live chat and email. If you are struggling with gambling habits, reach out — our staff are trained to direct you to appropriate resources.
1 Age Restriction and Verification
hibij enforces a strict minimum age requirement of 18 years for all players across Bangladesh. This is not simply a policy checkbox — it is a core ethical commitment that we take seriously at every level of our platform. Gambling is an adult activity, and access to hibij's games, betting markets, and financial features is available to adults only.
Registration Age Check
When you create a hibij account, you are required to declare that you are 18 years of age or older. Your date of birth is recorded at registration and is cross-checked against identity documents submitted during Know Your Customer (KYC) verification. Any account where the age declaration cannot be confirmed will be suspended pending document review.
KYC Verification and Age Confirmation
Before your first withdrawal is processed, hibij requires you to complete full KYC verification by submitting a copy of your Bangladesh National ID Card (NID) or valid passport. The date of birth on your identity document must confirm that you are 18 or older at the time of registration. Where there is a discrepancy between the date of birth provided at registration and the identity document, the account will be locked and the matter referred to our compliance team.
Important: If you knowingly provide false age information during registration, hibij reserves the right to close your account, void all winnings, and return deposits net of any bonus funds already consumed. Providing false personal data is a violation of the hibij Terms & Conditions and may be reported to relevant authorities.
Protecting Minors in Your Household
If you share a device or computer with younger family members in your home in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh, we strongly recommend that you log out of your hibij account after each session and use device-level parental control software to prevent underage access. See the Parental Controls section below for recommended tools.
2 Recognising Problem Gambling
For the vast majority of players, gambling at hibij is a form of entertainment — a way to enjoy cricket betting during the BPL season, spin a few slots after work, or try your hand at live casino tables. However, for some individuals gambling can develop into a compulsive behaviour that has serious consequences for their finances, relationships, and mental health.
Being able to recognise the early warning signs of problem gambling — in yourself or in someone close to you — is the first step toward getting help. hibij urges every player to periodically reflect on their gambling habits honestly.
Self-Assessment: Warning Signs to Watch For
Do you spend more money on gambling than you originally planned, or more than you can comfortably afford?
Do you find yourself chasing losses — continuing to bet in an attempt to win back money you have already lost?
Do you feel restless, irritable, or anxious when you try to cut back or stop gambling?
Have you borrowed money, sold possessions, or neglected bills or essential expenses in order to fund gambling?
Do you hide the extent of your gambling from family members, friends, or colleagues?
Do you think about gambling frequently during the day, even when you are not playing?
Has gambling caused arguments, tension, or distance in your personal or professional relationships?
If you answered "yes" to two or more of the questions above, it may be a sign that gambling is becoming a problem for you. Please use the tools available on your hibij account — deposit limits, time-out, or self-exclusion — and consider reaching out to a support organisation. You are not alone, and help is available.
3 Deposit and Spending Limits
One of the most practical tools hibij offers for responsible gaming is the ability to set hard limits on how much money you can deposit into your account over a given time period. These limits put you in direct control of your gambling budget and remove the temptation to deposit impulsively in the heat of a session.
How Deposit Limits Work
From your hibij Account Settings, you can configure the following types of deposit limits:
- Daily deposit limit: The maximum total amount in BDT (Bangladeshi Taka) you can deposit within any single calendar day (midnight to midnight, Bangladesh Standard Time UTC+6).
- Weekly deposit limit: The maximum total you can deposit across any rolling 7-day period.
- Monthly deposit limit: The maximum total you can deposit across any rolling 30-day period.
Limit Adjustment Rules
hibij applies a deliberate asymmetry to limit adjustments to ensure player protection is never circumvented in the moment of impulse:
- Reducing a limit: Takes effect immediately. If you lower your daily deposit limit from ৳10,000 to ৳3,000, the new limit applies to all deposits attempted from that moment onward.
- Increasing a limit: Subject to a mandatory 24-hour review period before the increase is activated. This cooling period is intentional — it gives you time to reconsider whether the increase is genuinely necessary.
Tip: Setting a monthly deposit limit equal to your genuine entertainment budget is one of the most effective ways to ensure gambling stays affordable. Treat your hibij deposit limit the same way you would a discretionary spending budget for any other leisure activity.
Loss Limits and Wager Limits
In addition to deposit limits, hibij players can also request loss limits (capping the total amount you can lose in a session or period) and wager limits (capping the maximum stake per bet or spin). These additional controls are available by contacting hibij support at [email protected]. Our team will configure the requested limits on your account within one business day.
4 Time-Out and Cool-Off Features
Sometimes you may want to take a short break from gambling without committing to a full self-exclusion. hibij's time-out feature gives you that option — a temporary, mandatory pause on all gambling activity on your account.
Available Time-Out Periods
24 Hours
Quick pause
48 Hours
Weekend break
7 Days
Week off
30 Days
Monthly reset
What Happens During a Time-Out
When a time-out is active on your hibij account, the following restrictions apply without exception:
- All deposits via bKash, Nagad, Rocket, Upay, USDT, BTC, Visa, and Mastercard are blocked.
- All sports betting, casino games, crash games, and slot play is disabled.
- Bonus claims and promotional opt-ins are suspended.
- Marketing emails and promotional notifications are paused for the duration of the time-out.
- Pending withdrawals of existing balances are still processed normally during a time-out.
Note: A time-out cannot be cancelled or shortened once activated. If you activate a 7-day time-out, your account will remain suspended for the full 7-day period regardless of any subsequent requests to reopen it. This is intentional — the restriction exists to protect you, not to inconvenience you.
Session Time Reminders
Separate from the time-out feature, hibij also offers configurable session duration reminders. You can set an alert to notify you after 30 minutes, 1 hour, or 2 hours of continuous play. These reminders appear as on-screen notifications and are designed to prompt you to take a natural break, check your balance, and reassess whether you want to continue playing.
5 Self-Exclusion Tools
Self-exclusion is a formal commitment to stop gambling at hibij for an extended period. It is the strongest responsible gaming tool available on the platform and is designed for players who recognise that gambling is causing genuine harm and who want a firm, enforced boundary.
Self-Exclusion Periods
hibij offers the following self-exclusion options:
- 6-month exclusion: Access to all gambling features is blocked for six calendar months from the activation date.
- 1-year exclusion: Access is blocked for twelve calendar months.
- 3-year exclusion: Access is blocked for three years.
- Permanent exclusion: Your account is permanently closed and cannot be reopened under any circumstances. This option is irreversible.
How to Activate Self-Exclusion
Self-exclusion can be requested in two ways:
- Via Account Settings: Navigate to Account Settings → Responsible Gaming → Self-Exclusion, select your preferred period, and confirm. The exclusion takes effect within 24 hours.
- Via email: Send a request to [email protected] with the subject line "Self-Exclusion Request", include your registered email address or username, and specify the exclusion period. Our team will action the request within 24 hours and send written confirmation.
Self-exclusion is a serious, binding commitment. Once a self-exclusion period begins, it cannot be shortened or reversed at the player's request, regardless of the reason given. Attempted account re-registration during an active self-exclusion period is a violation of hibij's Terms & Conditions and will result in the new account being immediately closed and any deposited funds returned.
What Happens to Your Balance During Self-Exclusion
Any real-money balance remaining in your hibij account at the time of self-exclusion activation will be available for withdrawal. You will be prompted to initiate a withdrawal of your remaining balance before the exclusion locks your account. Bonus balances are forfeited at the point of self-exclusion and cannot be withdrawn. If you have difficulty accessing the withdrawal function before exclusion takes full effect, contact support immediately.
6 Support and External Resources
hibij strongly encourages any player who feels that gambling is becoming a problem to seek external support. Professional counselling and support services for problem gambling exist and can make a real difference. You do not need to be in crisis to benefit from speaking with a trained counsellor.
Recommended Steps if You Are Struggling
- Activate a time-out or self-exclusion on your hibij account immediately — this removes access to the platform while you address the situation.
- Speak honestly with a trusted family member or close friend about your situation. Social support is one of the strongest protective factors in recovery from problem gambling.
- Contact a professional counselling service. In Bangladesh, mental health and addiction counselling services are available through several hospitals and NGOs in Dhaka, Chittagong, and other major cities.
- Reach out to hibij support at [email protected] — we will not judge you, and we can assist you in activating any protective tools you need.
Keeping Gambling in Perspective
hibij recommends all players follow these practical guidelines for healthy gambling habits:
- Set a fixed gambling budget before each session and stop when it is reached — regardless of whether you are winning or losing.
- Never gamble with money earmarked for essential expenses such as rent, food, utilities, or school fees.
- Treat gambling as entertainment, not as a strategy for generating income or recovering financial losses.
- Take regular breaks during play sessions. Step away from the screen, drink water, and give yourself time to think clearly.
- Avoid gambling when you are emotionally distressed, fatigued, under the influence of alcohol, or in a state of financial pressure — decision-making quality is significantly reduced in these states.
- Keep track of your wins and losses honestly. Most players lose more than they win over time — this is the mathematical reality of all gambling products.
7 Parental Controls and Minor Protection
hibij takes the protection of minors extremely seriously. Our platform is intended solely for adults aged 18 and above. We recognise that in many Bangladeshi households, devices are shared between adults and children, which creates a responsibility for adult account holders to take active steps to prevent minors from accessing gambling content.
Steps for Parents and Guardians
- Always log out of your hibij account when you have finished a session, particularly on shared devices or mobile phones accessible to younger family members.
- Do not store your hibij password in a browser or password manager on a shared device where a minor could access it.
- Use device-level parental controls on Android and iOS devices to restrict access to gambling-related content via browser filters and app restrictions.
- Consider using third-party filtering software such as Net Nanny, Qustodio, or similar parental control applications to block access to online gambling sites at the network or device level.
Reporting Suspected Underage Access
If you suspect that a minor has accessed or is currently accessing a hibij account — whether your own or another person's — please report this to hibij immediately by emailing [email protected] with the subject line "Underage Access Report". hibij will investigate the matter urgently, suspend the account pending verification, and take all appropriate action.
Reminder: Allowing a person under 18 years of age to use your hibij account is a serious violation of the hibij Terms & Conditions. Any account found to have been used by a minor will be permanently closed and all associated balances forfeited.
8 Contacting hibij for Help
If you need assistance with any responsible gaming tool, have concerns about your gambling behaviour, or want to discuss your situation with a member of our team, hibij's support staff are available 24 hours a day, 7 days a week — including during Ramadan, Eid, and all public holidays in Bangladesh.
Live Chat
The fastest way to reach hibij support. Available inside your account dashboard 24/7. Average response time under 2 minutes.
Email Support
For formal requests — self-exclusion, data rights, account closure — email . Response within 24 hours.
When contacting hibij about a responsible gaming matter, please include your registered email address or username so our team can locate your account quickly. All responsible gaming communications are treated with full confidentiality — they are not shared with other departments or used for marketing purposes.
Our Promise: hibij staff who handle responsible gaming enquiries receive dedicated training. You will never be pressured to continue playing, offered a bonus to stay, or made to feel judged for reaching out. Our goal is your wellbeing — not your next deposit.
Ready to Play? Keep It Fun at hibij
hibij offers cricket betting, live casino, slots, Megaways, and more — all designed to be enjoyed responsibly. Set your limits, stay in control, and explore everything hibij has to offer.